Responsible Gaming — Play Smart, Stay in Control

🤝Our Commitment to Safe Play

g77u was built to bring the excitement of casino games and cricket betting to players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, and Rajshahi. But we believe that entertainment only has real value when it is enjoyed safely and within personal boundaries. That is why responsible gaming sits at the core of everything we do at g77u.

We invest in responsible gaming tools, staff training, and player education so that every g77u member has the means to keep their play enjoyable and controlled. The tools described on this page are available free of charge to all registered Players and can be activated at any time through your account settings or by contacting our support team directly.

🪪Age Verification — 21+ Only

g77u strictly enforces a minimum age requirement of 21 years for all Players. This is not merely a policy guideline — it is a firm rule that we take seriously. During the registration process, all Players are required to confirm they are 21 years of age or older. Where any doubt exists, g77u will request documentary evidence of age, such as a copy of a National Identity Card (NID), passport, or birth certificate before the account is allowed to proceed.

If g77u discovers at any point that a registered Player is under the minimum age of 21, that account will be closed immediately, all pending bets will be voided, and any deposited funds will be returned to the payment method used. g77u may also report such cases to relevant authorities where required by applicable law. If you believe a minor has accessed the Platform, please contact our support team without delay.

💳Deposit Limits — Stay Within Your Budget

One of the most effective ways to keep your gambling under control is to set a personal deposit limit. g77u allows every registered Player to set daily, weekly, and monthly deposit caps on their account. Once a limit is in place, the Platform will refuse any deposit attempt that would cause your total deposits within the relevant period to exceed that limit. Setting a deposit limit is free, takes under a minute, and is completely reversible — though a limit reduction takes effect immediately while a limit increase is subject to a mandatory cooling-off period before it becomes active.

1. 1Log in to your g77u account and navigate to the Account Settings section.
2. 2Select "Responsible Gaming" from the settings menu.
3. 3Choose your preferred limit period — daily, weekly, or monthly — and enter the maximum deposit amount in BDT (Bangladeshi Taka).
4. 4Confirm your selection. The limit will be applied immediately to your account.

🕐Session Time Reminders

Losing track of time while gaming is one of the most common ways that play can slip from entertainment into a problem. g77u's session time reminders send you an in-platform notification after you have been playing for a duration that you set yourself — for example, 30 minutes, 1 hour, or 2 hours. When the reminder appears, you have the opportunity to review your session and decide whether to continue or take a break.

Session reminders are not a restriction — they are simply a nudge to pause and reflect. You can configure your preferred reminder interval at any time through Account Settings, or ask our support team to set one up on your behalf. We recommend all Players set at least one session reminder as a basic safeguard, regardless of how confident they feel about managing their gaming time.

🌡️Cooling-Off Period & Time-Out

Sometimes a Player may want a short break from gaming without committing to a full self-exclusion. g77u's cooling-off feature allows you to temporarily suspend your account for a short, defined period — specifically 24 hours, 3 days, or 7 days. During a cooling-off period, you will be unable to log in, deposit, or place bets. Any bets already settled before the cooling-off period began remain valid.

A cooling-off period cannot be shortened once it has been activated. When the period ends, your account will automatically reactivate with all your previous settings intact. Cooling-off periods are designed to give you genuine breathing room rather than a quick-click workaround, so g77u does not allow early reactivation requests. If you feel you need a longer break, consider using the self-exclusion option described in the next section.

🔒Self-Exclusion — Take a Longer Break

If you feel that your gambling is becoming difficult to manage — even with deposit limits and cooling-off tools in place — self-exclusion gives you the ability to block access to your g77u account for a defined period ranging from 1 month to permanent closure. Self-exclusion is a firm measure: once activated, it cannot be reversed during the chosen period. All pending bets at the time of self-exclusion will be settled normally, but no new deposits or wagers will be accepted. Any real-money balance held in your account at the time of permanent self-exclusion will be returned to your registered payment method after identity verification.

To request self-exclusion, log in to Account Settings and select "Self-Exclusion" under the Responsible Gaming section, or contact our support team at [email protected]. Self-exclusion requests are processed within 24 hours. During this window, please refrain from further gaming activity.

⚠️Warning Signs of Problem Gambling

Problem gambling can develop gradually and is not always obvious, even to the person experiencing it. Being aware of the warning signs is the first step toward getting help. If you recognise any of the following patterns in your own behaviour — or in someone you care about — please reach out to g77u support or a professional counselling service.

• ▸Gambling with money intended for essential expenses such as rent, food, utility bills, or family needs.
• ▸Chasing losses — continuing to bet in an attempt to recover money lost in previous sessions.
• ▸Feeling restless, irritable, or anxious when not gambling, or when attempting to reduce or stop.
• ▸Lying to family members or friends about how much time or money is spent on gambling.
• ▸Borrowing money, taking out loans, or selling personal belongings to fund gambling activity.
• ▸Gambling as a primary way of escaping stress, anxiety, depression, or personal problems.

✅Tips for Safe and Enjoyable Play

Most Players enjoy g77u as a form of entertainment and recreation. Keeping it that way is straightforward when you approach gaming with a few simple habits in mind.

1. 1Set a budget before you start and treat it as the maximum you are willing to spend — not as a target to reach. Once the budget is gone, stop for the day.
2. 2Only gamble for fun, not to make money or solve financial problems. If the primary motivation is profit rather than enjoyment, the relationship with gambling is already risky.
3. 3Take regular breaks during your session. Stand up, get a glass of water, and step away from the screen for a few minutes. This helps maintain perspective and prevents impulsive decisions.
4. 4Never chase your losses. Losing sessions are a normal part of gaming. Attempting to win back lost money by placing larger or more frequent bets almost always makes the situation worse.
5. 5Balance gaming with other activities you enjoy — spending time with family, watching BPL cricket, or exploring Dhaka. Gambling should be one small part of a varied and fulfilling life, not the central focus.

📞Get Support — You Are Not Alone

If you feel that gambling is affecting your daily life, your relationships, your finances, or your mental health, please do not wait. g77u's support team is trained to handle responsible gaming concerns with discretion and without judgment. Every conversation is treated as strictly confidential. You can also speak to a trusted family member or friend, or seek guidance from a professional counselling service in Bangladesh.

Remember: seeking help is a sign of strength, not weakness. Every person who reaches out is taking a responsible and courageous step toward a healthier relationship with gaming.